Shipping policy

Shipping Policy for Customized Products

1. Processing Time

• Customized products require additional production time. This is typically 2-3 weeks and begins once order has been placed, the design is finalized, and full payment has been received.
  

2. Delivery Time

• After production is complete, standard delivery timelines apply. These depend on the selected shipping method:
  • Standard Shipping: [5-8 business days]
  • Express Shipping: [1-3 business days]
• Please note: Delivery times vary by location.

3. Order Tracking

• Once your customized product has shipped, you will receive a tracking number to monitor your shipment's progress.

4. Shipping Costs

• Shipping costs for customized products may vary based on size, weight, and destination. Exact costs are displayed at checkout.

5. Returns and Exchanges

• Due to the personalized nature of customized products, we cannot accept returns or exchanges unless the product arrives damaged or defective.
• If there is an issue with your order, contact our team within 5 Days of delivery with details and photos of the defect, via email at ericflans@gmail.com.

6. International Shipping

• For international orders, customs fees, taxes, or duties may apply. These are the responsibility of the recipient and are not included in our shipping costs.

7. Delays

• Customized products may experience delays due to high demand, design revisions, or shipping carrier issues. We will notify you promptly of any changes to your delivery schedule.